Everything you need to know beforestarting your trip

You can check availability for your dates and choose the vehicle that best suits your trip. Once we confirm availability, you can complete your booking.

To confirm the booking we request adeposit of 30% of the total rental amount.

The booking is confirmed when HappyKaravan receives the deposit payment and the booking is confirmed.

The remaining amount, corresponding to 70% of the rental, must be paid no later than10 days before the start of the rental.

For bookings made less than 10 days in advance, the rental must be paid in full at the time of booking.

The usual minimum rental is4 days, unless we expressly agree on a different duration.

Yes. Cancellation terms depend on when the cancellation is communicated.

To see all the cases and applicable percentages, read therental terms.

We currently have overcab motorhomes and campervans, designed for different kinds of trips and group sizes.

You can see ourmotorhomesandcampervansor discover ourfleet and availabilityto find the vehicle that suits you best.

The rental includes, among other things, basic equipment so you can start your trip more comfortably.

• Basic kitchenware.
• Cleaning kit.
• Gas bottle.
• Exterior awning.
• 220 V connection cable.
• Drinking water hose.
• Campsite adapter.
• Toilet connections and fluid.
• Levelling chocks.

Equipment may vary slightly by vehicle. Check each motorhome’s page for its specific features.

Yes. Bed linen is not part of the basic equipment included, so you need to bring it or check the available options beforehand.

No. HappyKaravan vehicles aresmoke-free spaces.

The driver must be at least25 years oldand hold a driving licence with more than2 years.

Our fleet vehicles require the driving licence corresponding to the vehicle’s characteristics. For the vehicles currently available, the licenceBallows you to drive them within its authorised limits.

Yes. Additional drivers can be included at no extra cost, provided they meet the established requirements and areduly registered in the contract.

In that case you may need an international driving permit in addition to your valid national driving licence.

If you hold a foreign licence, we recommend checking with us before booking to verify the required documentation.

The deposit is900 €.

It is requested when the vehicle is picked up and is linked to the insurance excess.

If the vehicle is returned correctly and there are no pending issues, the deposit is normally returned within a maximum of7 days.

If damage needs to be assessed or information is awaited to determine its cost, the process may take longer.

The vehicle has fully comprehensive insurance with the coverage and excess set out in the policy.

The insurance includes the contracted coverage for civil liability, own damage, assistance and other guarantees stated in the corresponding terms.

Not exactly. Thedepositis the amount authorised or deposited as a guarantee during the rental.

Theexcessis the amount that, in the cases covered by the insurance, may be payable by the customer in the event of a claim.

For rentals ofmore than 4 days, mileage is unlimited.

For rentals of 4 days or less,300 km per day are included. Additional kilometres are charged at€0.40/km.

Yes. Pets are welcome for a supplement of€50 per stay.

We ask that the vehicle is returned in the same conditions of cleanliness and care in which it was delivered.

International trips must be checked in advance with HappyKaravan to confirm that the destination is permitted and covered by the policy terms.

Before booking, tell us the country or countries you want to visit and we’ll confirm the applicable conditions.

The vehicle includes assistance within the contracted coverage.

If you have an issue during the trip, contact us following the instructions you’ll receive with the vehicle documentation.

Any transport of the vehicle by boat, train or plane must be authorised in advance by HappyKaravan.

Vehicles are picked up inBoadilla del Monte, Madrid.

The pick-up time is arranged in advance with each customer.

The vehicle must be returnedbefore 7:00 PM, unless otherwise agreed.

In case of an unagreed delay, a surcharge of€50 per hour.

The vehicle must be returned in the conditions agreed in the contract.

• Interior and exterior properly clean.
• Grey water tank empty.
• Chemical toilet empty and clean.
• Fresh water tank in the same condition as at delivery.
• Same fuel level as at pick-up.
• Same AdBlue level as at pick-up.

If you decide to end the trip before the contracted date, the agreed rental amountis not reduced.

We try to adapt to the needs of each trip. Pick-up times arearranged in advancewith the customer.